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Wifi Calling worked & stopped working

andre88224
I'm a participant level 3
I'm a participant level 3

Hi,

 

I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it back on, it says to allow this account use wifi calling, please contact Fido.

 

I chated with support, she helped me reset my network setting on her end, and I did on my iphone too. Right now, it pops up a websit, similar layout as the one that let you fill out the first time when you try to active it. But it says unable to process your request.

 

Anyone can help please?

 

 

 

66 REPLIES 66

supportlan
I'm a participant level 2
I'm a participant level 2

Hi

I've exactly the same issue. Even if the ticket is still opened at Fido Technical service, no one is able to solve that issue.
It was working from my previous provider.

What did you do to make it working if it works?

Thanks

Hey @supportlan ,

 

Are you using a Fido phone? 



supportlan
I'm a participant level 2
I'm a participant level 2

Hi

Not a Fido phone but an unlocked iphone 7 Plus from Apple

Thanks @supportlan !

 

PM coming your way .