Wifi Calling worked & stopped working

[andre88224]

Hi,

I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it back on, it says to allow this account use wifi calling, please contact Fido.

I chated with support, she helped me reset my network setting on her end, and I did on my iphone too. Right now, it pops up a websit, similar layout as the one that let you fill out the first time when you try to active it. But it says unable to process your request.

Anyone can help please?

[andre88224]

Hi there @andre88224

Thanks for reaching out!

We actually have an interesting article about "Enabling Wi-Fi Calling" on or Fido Community, I would invite you to check out the details HERE 

As noted on this article, your compatible device must have been purchased from Fido. If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly!

If you're using an Unlocked non-Fido device, that may be the reason for the difficutlies you're experiencing. 

I hope this helped in some way 😃 

[FidoCatherine · Accepted solution]

Hi there @andre88224

Thanks for reaching out!

We actually have an interesting article about "Enabling Wi-Fi Calling" on or Fido Community, I would invite you to check out the details HERE 

As noted on this article, your compatible device must have been purchased from Fido. If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly!

If you're using an Unlocked non-Fido device, that may be the reason for the difficutlies you're experiencing. 

I hope this helped in some way 😃 

[andre88224]

Hi Catherine,

Thanks for your reply. I have read the article about only Fido contract phone can use this service.

I am curious why it was ok for a couple of hours after I activited it, and I even got an email says I successfully opened wifi calling. Then it seemed locked, I gave Fido correct IMEI, and it did work for a while. 

So I don't believe the whole only Fido phone can use wifi calling explaination. And lots of people have the same situation like me.

Thanks

[FidoCatherine]

If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device. 

You can also read-up on this, directly on Fido.ca here, on our Wi-Fi Calling page.

Look under the section: "Do I need a specific device or plan to use Wi-Fi Calling?" 

All of the information can be found here 😃

[VirgilBoy]

This situation seems to be very hard to believe. I have an unlocked iPhone 6 and switched to Fido from Rogers a number of months ago.

Prior to the switch, Wi-Fi calling worked perfectly with Rogers, and with T-Mobile when I spent two winters in Florida.

Just what is so "special" about the Fido version of Wi-Fi calling?

[FidoMaria]

Hi @VirgilBoy!

It should work on your phone. What happens when you try to set it up?

[VirgilBoy]

Hi Maria

Well...yes..my sentiments exactly. The response when you try to turn it on is "to allow this account use wifi calling, please contact Fido" I have worked with tech support a few times since switching to Fido. 

Obviously they were unable to get it to work. Since Rogers and Fido are the same company, I can't see why the 2 divisions are not using the same protocols.

I have read numerous reports of iPhone users who purchased their iPhone from Apple, unlocked, are unable to get Wi-Fi calling from Fido.

Maybe I need to call back and move my complaint to manager level.

[FidoMaria]

@VirgilBoy I don't think that will be necessary.

I'll send you a PM!

[supportlan]

Hi

I've exactly the same issue. Even if the ticket is still opened at Fido Technical service, no one is able to solve that issue.
It was working from my previous provider.

What did you do to make it working if it works?

Thanks

[FidoRanya]

Hey @supportlan ,

Are you using a Fido phone?