Why does it take so long for Fido to email a Return Shipping Label?

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I'm a Participant Level 2

Why does it take so long for Fido to email a Return Shipping Label?

Hello,

 

I requested a Return Shipping Label one week ago, and I still haven't received it. It has been SEVEN business days, and I haven't received the label. The worst part is that they claimed that they were going to send it via Email, which I assume shouldn't take that long to obtain? 

 

I have been on Live Chat and have been calling them but they keep re-iterating the same statement and tell me to wait (with no clear date as to when I will receive the email).

 

I am concerned that I will be charged for keeping the device for longer than 14 days despite having tried to return it the first day I received it in the mail. 

 

Is this normal?

 

Thanks

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Re: Why does it take so long for Fido to email a Return Shipping Label?

Hey @Ohjameson

 

The delay for a return waybill is up to 48 hours. Did you check in your spam folder?

 

We'll send you a PM from here to look into it. See you there!



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