Why does it take so long for Fido to email a Return Shipping Label?

[Ohjameson]

Hello,

I requested a Return Shipping Label one week ago, and I still haven't received it. It has been SEVEN business days, and I haven't received the label. The worst part is that they claimed that they were going to send it via Email, which I assume shouldn't take that long to obtain? 

I have been on Live Chat and have been calling them but they keep re-iterating the same statement and tell me to wait (with no clear date as to when I will receive the email).

I am concerned that I will be charged for keeping the device for longer than 14 days despite having tried to return it the first day I received it in the mail. 

Is this normal?

Thanks

[FidoVanessa]

Hey @Ohjameson! 

The delay for a return waybill is up to 48 hours. Did you check in your spam folder?

We'll send you a PM from here to look into it. See you there!