Typing this from my heart and in a really disappointed state. So I transferred my account ownership to my dad who existed as a line on my account, I did this by calling *611. Out of the $100 transfer fee the first $50 was waived off by the first agent and the second agent, who got all the information of my dad saw the remaining $50 and said SHE HAS WAIVED IT OFF but if it still pops on the bill, asked me to talk to a customer service representative and take it off. It did pop up on the bill and I talked to 2 customer service representatives afterwards to take it off of the bill just like that agent said on the phone but the moment I said this to the other agent on live chat and on phone I was told they don't see notes from the second agent saying to waive it off so they can't really take it off. I kept denying the fact that even tho there are no notes SHE STILL SAID IT ON THE PHONE!!! the agent on live chat told me I could talk to a manager about this, I did, but the manager was like I still have to pay it and they don't really waive off transfer fees like that! I said I will pay because I was in a rush and was at work but I gave it a second thought and it felt I let go of this easy and decided to voice this out since it was what I have been promised.
This is extremely unfair, I was promised to take off the transfer fee and I'm not making this up. I have been a customer for almost 6 years, I have always paid my bills on time, I have not even once asked to reduce my plan price, anything that was reduced was done by an agent out of their own thoughts nor have I ever taken anything I was not given. I am not the person to make things up to scam or to twist and turn things for my own gain and benefit, again I never take what I'm not given... I would rather be homeless than steal or scam people and saying all this because I feel like I'm being treated like I'm making this up. No one's putting enough effort to actually look into my matter. Fido was never ever like this, fido had one of the best customer service but it's not the same anymore. Even though the representatives say they don't see a note from their side (which is very easy to say) what about from my side as the customer who was promised to waive the fees off? Shouldn't fido come up with a better system instead of representives just "taking notes"??? Should I fight for what I have been told just like a lot of people who had to fight for offers they've been told and promised?? Like this really puts the customers in a really difficult and unfair position. When I talk to customer service shouldn't I be helped even though the representatives don't see the "notes"? Shouldn't there be more help to customers than representatives saying "sorry, it wasn't on notes" like it was a phone call conversation, it's not like anyone's writing down every single word they're saying to be on these agent notes, there has to be a way to help the customers who go through this, where the agent who talks on the phone says one thing and later on the agent who would help you out wouldn't agree with it, like how is this fair??!! We're all humans, fido customer service reps and managers, ask these questions from yourselves, if y'all were in my shoes would you be okay and just shrug it off? Would y'all like the way I've been helped! I really need a proper person to get to the bottom of this, I won't pay anything until someone tells me that agent never promised to waive that last $50 transfer fee and never asked me to talk to customer service if it shows up on the bill and I'm really wrong and mistaken. What really hurts me isn't the $50, it's the fact that how nobody's putting enough effort to verify what I've been told is true or no, why is everyone acting as if the agent who did the account transfer is working for a different carrier? She's from fido and there should be a way to verify this. This is bad bad customer service!
