Wanting to make a plan change, very long wait time on live chat

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I'm a Participant Level 2
I'm a Participant Level 2

Wanting to make a plan change, very long wait time on live chat

I've been waiting on fido live chat for over 3 and a half hours to make a simple plan change. The deal expires today, and I'm worried that this chat will disconnect, and I won't have the opportunity to make this change before the day is done. I understand that the call/chat centre is dealing with massive call volumnes, but surely waiting for 3+ hrs is long enough for me to get an answer? Or at least a call back.

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Wanting to make a plan change, very long wait time on live chat

Waiting for 5 and a half hours now..

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