I I ordered my phone on November 29, and I'm still waiting.
I call customer service and they just told me that this phone is on backorder
NO date .. nothing !!!!
to whom I need to talk ??????
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I waited a couple of weeks too for my phone upgrade. Finally I contacted them again and they said it's OK to just get the Razr HD from somewhere else.
I got mine from Best Buy. They had to call in to get Fido to configure the account to allow the store to do the upgrade, since it wasn't the usual process. No gift cards or anything though for an upgrade.