Voicemail only holds 3 messages

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I'm a Participant Level 2 Cat9
I'm a Participant Level 2

Voicemail only holds 3 messages

Apparently all of a sudden my voicemail will only hold 3 messages. When I questionned this I was told I have to pay another 7$ a month to hold more messages? Is this a joke?

 

Accepted Solution

Re: Voicemail only holds 3 messages

Hey @Cat9, welcome to the Community! Smiley

 

We'd love to provide some more info! Have you changed your plan recently by any chance?

 

All our current plans come with a Mini Voicemail that holds up to 3 message, for up to 3 days, with a duration of up to 3 minutes each. This feature comes free with our current plans but we do understand that for some customers 3 messages may not be enough so we do offer the option to add more messages!


If you add our $7 value pack, not only do you get a bigger voicemail but your plan is enhanced with all these features:

 

- Name Display (must have Call Display to benefit from this feature)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here

- 2,500 Call Forwarding Minutes

 

Alternatively, if you want just the bigger voicemail it would be $6 to add it as a single option.

 

I hope this clears things up a little, let us know if you'd like to add it and we can send you a PM!

 

 

 

 

 

 

 

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Message 1 of 16
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I'm a Participant Level 2 ChristineA1
I'm a Participant Level 2

Re: Voicemail only holds 3 messages

If I look at the details of the plan when I check my billing information online, it just says voicemail with no qualification. I can’t go back and tell you what I saw when I initially signed up. Your website currently describes it as voicemail and buries the details in the fine print, which is still deceptive. You should call it voicemail lite or mini voicemail or something to be honest with your customers about the fact that voicemail is not actually included. 

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Former Moderator FidoKarl
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Re: Voicemail only holds 3 messages

Hey @ChristineA1


The voicemail that's offer by default is still a voicemail. When we activate new service we mention that there is an option to get a premium voicemail for an additional fee. As FidoNick mentioned: 

 

All our current plans come with a Mini Voicemail that holds up to 3 message, for up to 3 days, with a duration of up to 3 minutes each. This feature comes free with our current plans but we do understand that for some customers 3 messages may not be enough so we do offer the option to add more messages!

If you add our $7 value pack, not only do you get a bigger voicemail but your plan is enhanced with all these features:

 

- Name Display (must have Call Display to benefit from this feature)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here

- WhoCalled

- 2,500 Call Forwarding Minutes

 

Alternatively, if you want just the bigger voicemail it would be $6 to add it as a single option.



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Message 12 of 16
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I'm a Participant Level 2 ChristineA1
I'm a Participant Level 2

Re: Voicemail only holds 3 messages

As he mentioned, it is a “mini voicemail” which is not at all how it was described or marketed. As I said before, at no point in the process did a customer service representative tell me that proper voicemail is only available for an extra fee. Very disappointed with this deceptive practice and with your response. 

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Moderator
Moderator

Re: Voicemail only holds 3 messages

It's definitely not our intentions @ChristineA1 and we're sorry if there was some confusion.

 

The current voicemail offered with our plan is considered the standard voicemail or "proper" voicemail now. It comes with all of our in-market plans at no additional cost.

 

The details of it are directly on our website when viewing the plans in the SEE FULL DETAILS section below  :

  • Voicemail7

- SEE FULL DETAILS

7. Service includes up to 3 messages, each 3 minutes in length that can be saved up to 3 days.

 

The other options for more messages are Premium voicemails, they offer more at an additional cost and can be added and removed at any time.

You can find all this info in our Voicemail section on our Add-Ons page.

 

I hope this clarifies a bit better.



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I'm a Participant Level 1 Kaleemq
I'm a Participant Level 1

Re: Voicemail only holds 3 messages

I was also surprised after knowing that Fido offers only 3 Voicemails and charge extra for additional VM. My mistake I didn't check prior porting my number to Fido, even Chatr offering more than 3 VM. At least Fido should offer 6 VM by default and charge minimum for and additional plan. 

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Message 15 of 16
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I'm a Participant Level 1 Andreagwen
I'm a Participant Level 1

Re: Voicemail only holds 3 messages

I can't believe that for $80 a month i get a half assed voice mail program that hold 3, 3 min messages for 3 days - this is absolutely ridiculous and was not positioned like this what so ever.  I was told - you have voice mail NOT you have a ridiculous voice mail plan and if you want regular voice mail you will need to pay an additional fee.  Really really really disappointed with Fido.

 

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