Voicemail Set up not working

[alexandracece]

I have just become a new Fido member and in my plan it says voicemail is incluced. After coming home i have tried to set up voicemail by holding down 1 to set it up, instead it asks me for my 10 digit phone number and when i enter the number it says it is invaild. My number has been transferred over from bell and i know the number is working because when i call it shows my caller ID and my messages send. i really need my voicemail and CS is closed. 

[FidoKenny]

Hello @alexandracece and welcome to the Community

I can understand how important it is for your voicemail to work, I would be concerned as well. From what you explained, you already did everything on your end to set up it up. We also have all the instructions to do this on our page here.

It's time for us to take a look at this for you. For future reference, you can also find us through our other channels here.

I'm sending you a PM now to get this looked into. Talk to you real soon!