I received an email that Fido is shutting down 3G services in July and that I needed to update my phone settings since I'm still using 3G services. That was a surprise as I've been using LTE for a while. However I realized that when I place a voice call, it reverts back to HSPA+, so indeed there's a problem and VoLTE is not working. About my device:
- My phone is a Motorola G7 Play, and was not bought from the Fido store. It's a bit old but supports all the requirements of VoLTE, and runs Android 10.
- VoLTE is enabled in Mobile Network Settings
- If I do *#*#4636#*#* I can see that VoLTE is Provisioned
- However, in SIM status menus, I see IMS Registration State: Not Registered. I think this is bad, IMS is important for VoLTE.
- I exchanged my SIM card yesterday for a new one, since my old one dated from 2013. I thought this would fix it but it didn't.
- If I force my phone to use LTE-only network connection, voice calls don't go through at all, proving that I don't have VoLTE and I will have a big problem when 3G is shut down in July.
I'm at a loss as to why VoLTE is not working, but I think the lack of registration to the IMS is the problem. Note that I was originally a pre-paid customer on 3G (I'm now on post-paid). So it's an old account... is it possible that some settings on my account are not enabled or configured correctly to let me to connect to the IMS? What can I do to get this fixed?
Thanks for your help
