Very bad experience

[Kamakoye]

My father called to have me get my own fido account and the agent responsible was very rude when we asked questions and has misinformed us multiple times. He told us about a 70$ we had to pay and when we questioned it he simply waived it. Had we not mentioned it I'm positive it would've been another charge. I tried getting a new phone and he told me it was unavailable at the moment but I could check back myself and order it when it's in stock. Yet only Informed me of the month delay i had to wait only at the end. Not mentioning that I could have had the phone ordered sooner if I asked him. He also laughed at the end saying I would give him a 10/10 score on the survey but never provided a survey. I had never been through anything so frustrating.  

[FidoFaiza]

Hi @Kamakoye 

I’m sorry to hear that you were dissatisfied with the service you received. That being said, I’m glad to hear the Specialist was able to make an exception and waive the fee for you. Please also understand that customer service specialists don’t have control over shipping delays for phones. And as for the survey, it’s sent randomly via email.

I hope this helps.