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Unsuccessful credit check

I'm a participant level 1
I'm a participant level 1

I'm trying to add a new line with a smartphone, but I keep getting this message:

We are sorry, but your credit check was unsuccessful. Please contact us for additional details: 1-866-271-3436


Hi there @mhshaat , sorry you're having difficulty adding another line. Did you contact customer service to find out what the missing information is?  I'm afraid that we don't have the capability to access any account information so you will need to call in to speak with someone. Hope you get this sorted out.