Unlock phone for free - CRTC new rule

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Unlock phone for free - CRTC new rule

I have a question. 

 

I currently own a Samsung S7 that is locked to Fido. I remember seeing a news back in June: http://www.cbc.ca/news/business/crtc-wireless-code-cellphone-1.4161711 that CRTC has banned cellphone locking fees. 

 

I'll be travelling to Asia end of this year, I was wondering if I called Fido to unlock my phone, will I be charged the usual $50 unlocking fee?

 

 

Accepted Solution

Re: Unlock phone for free - CRTC new rule

Hey everyone,

 

Updating this thread since the new rule is now in effect.

 

All phones can now be unlocked at no charge, simply get in touch with us here so we can get started. 

 

Once it's done our end, you'll need to follow these steps detailing how to complete the unlocking.

View solution in context
Flag this to a Moderator
Message 1 of 5
19,981 Views
Highlighted

Re: Unlock phone for free - CRTC new rule

Hello @jsmleung88,

 

The same article you link to above does say

 "As of Dec. 1, cellphone customers can ask their provider to unlock their phones free of charge, the CRTC announced Thursday. At the same time, it said, all newly purchased mobile devices must be provided to customers unlocked."

 

So if you want to unlock you phone now you will have to pay the $50 unlock fee because the rule does not take effect until December 1st. If you wait until December 1st and call Fido then they will have to unlock the phone for free.



Flag this to a Moderator
Message 2 of 5
19,977 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Unlock phone for free - CRTC new rule

Today is December 1, how do I unlock my tablet?

Thanks in advance

Flag this to a Moderator
Message 3 of 5
19,005 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1

Re: Unlock phone for free - CRTC new rule

Call them and ask them to unlock your tablet :https://www.fido.ca/consumer/contact-us

Flag this to a Moderator
Message 4 of 5
18,980 Views
Highlighted
Former Moderator
Former Moderator
Solution

Re: Unlock phone for free - CRTC new rule

Hey everyone,

 

Updating this thread since the new rule is now in effect.

 

All phones can now be unlocked at no charge, simply get in touch with us here so we can get started. 

 

Once it's done our end, you'll need to follow these steps detailing how to complete the unlocking.



Flag this to a Moderator
Message 5 of 5
13,586 Views