Unlock phone for free - CRTC new rule

Unlock phone for free - CRTC new rule

Unlock phone for free - CRTC new rule

SOLVED
I'm a Participant Level 2

Unlock phone for free - CRTC new rule

I have a question. 

 

I currently own a Samsung S7 that is locked to Fido. I remember seeing a news back in June: http://www.cbc.ca/news/business/crtc-wireless-code-cellphone-1.4161711 that CRTC has banned cellphone locking fees. 

 

I'll be travelling to Asia end of this year, I was wondering if I called Fido to unlock my phone, will I be charged the usual $50 unlocking fee?

 

 

Accepted Solution

Re: Unlock phone for free - CRTC new rule

Solved by Former Moderator FidoRachel

Hey everyone,

 

Updating this thread since the new rule is now in effect.

 

All phones can now be unlocked at no charge, simply get in touch with us here so we can get started. 

 

Once it's done our end, you'll need to follow these steps detailing how to complete the unlocking.

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4 REPLIES 4

Hello @jsmleung88,

 

The same article you link to above does say

 "As of Dec. 1, cellphone customers can ask their provider to unlock their phones free of charge, the CRTC announced Thursday. At the same time, it said, all newly purchased mobile devices must be provided to customers unlocked."

 

So if you want to unlock you phone now you will have to pay the $50 unlock fee because the rule does not take effect until December 1st. If you wait until December 1st and call Fido then they will have to unlock the phone for free.



I'm a Participant Level 1

Today is December 1, how do I unlock my tablet?

Thanks in advance

I'm Qualified Level 1

Call them and ask them to unlock your tablet :https://www.fido.ca/consumer/contact-us

Hey everyone,

 

Updating this thread since the new rule is now in effect.

 

All phones can now be unlocked at no charge, simply get in touch with us here so we can get started. 

 

Once it's done our end, you'll need to follow these steps detailing how to complete the unlocking.