I've chatted with an online agent regarding o my account and headset upgrade. She was very unprofessional and sound like she did not want to help me at all. She even ended the chat before I could make a comment. Very rude and unprofessional!! Being a customer with Fido for over 20 years, very disappointed!!
Hey @Bon307! Philippe here. Thank you very much for those numerous years with us and I hope you're doing well.
I'm sad to read about your experience. That's certainly not what we're all about!
We're you able to get support for your request? If not, we can send us you PM for assistance at your request.
Let us know.