Unexpected bill

[fefehuebi]

I am extremely disatisfied with the Fido services! Not only does the customer help lady do what I asked to NOT be done on my account (cancel my subscription without my permission!) but I am now being charged for roaming charges I NEVER activated (charges which are so-called automatic yet the last four years with Fido I've never had such charges). And now that I made a complaint no one is able to do anything about it?! Fido how do you answer to this?? A case was apparently opened yet I never received the call which was promised "in 2-3 days". Someone has a lot of explications to do because as a customer of 4 years, I have never been so shocked by a bill which contained everything I contested!

[FidoPamela]

Hey fefehuebi

Welcome to the Community! 

That's sure not the kind of experience we want you to have. 

We send you notifications with the rates applicable as soon as you leave the country in order to prevent surprises on your invoice.

I will be happy to take a look at your account and see what happened there. I'll send you a PM here in just a moment. 

Chat soon