I and a friend of mine bought two fido sim cards on same day from different stores in Calgary. But when billing amount was received, there was a 10 dollars difference. I have to pay 92bucks and he has to pay just 83. Why is there such a big difference in prices. When I tried to ask from store,they would say me to contact customer service as its not on them. I want to my issue be resolved ASAP.
Welcome to the Fido Community!
Assuming that you and your friend took the same plan, it is possible that your billing cycles are different for which the pro-rata amount you were billed is therefore different. Did you take a look at that?
You can take a look at this link to better understand the billing.
The very first invoice you receive from us is composed of a prorated period + your whole billing cycle. Let us know if that is the case.