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Unclear Terms and conditions for international calls

I'm a participant level 1
I'm a participant level 1

I was never informed that my 1000 minutes for long distance calling would expire after 2 years and I am charged 900 dollar for long distance calling this month. Upon asking the customer service specialist and their supervisor they told nothing could be done as it was mentioned in my previous bill. But they should have sent me a separate message as nobody reads the bill every month. I am so disappointed and will change my service to a better one. They dont understand financial burden in this pandemic. It was an inhumane experience for me as during the time of agreement therre was nothing like that mentioned on the paperwork.


I'm qualified level 1
I'm qualified level 1

Hi Prabhdeepsekhon Smiley

Its important to pay your bill, fido could transfer your account to a recovery agency, and your credit folder will be impacted. The best way is to take an arrangment with Fido.

Have a nice day Smiley If you have more questions i'm here to help you.


Hello @Prabhdeepsekhon,


Getting a higher than expected invoice is never pleasant. 


Fido always notifies us of promotions/features expiring on our invoice and they usually start giving us advance notice at least three months in advance.


Not going over our monthly invoice is no fault of Fido it is our responsibility they provide the service and they did give advance notice, the quality of service they provide would be nothing different other carriers would provide and has nothing to do with being inhuman. 


If the amount is too much for you to pay at once you can reach out to the Credit Operations team and set up a payment schedule, you can get more information here.