Unauthorized porting security is weak

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I'm a Participant Level 1
I'm a Participant Level 1

Unauthorized porting security is weak

I read that a Rogers/Fido customer had her number ported while she was on hold to cancel the port-out SMS confirmation. That is absurd.

 

An SMS that defaults to "go" is not security; it's a time game that scammers can use to rob people.

 

One of the threads on this topic was convenience, mentioned by an admin. I suggest that if someone needs their number ported instantly they should go in person to a Fido store. It is foolish to reduce security for everyone for the convenience of a few.

 

I would like to see a setting in my Fido account that locks the SIM.

 

Accepted Solution

Re: Unauthorized porting security is weak

Hello @dnd047,

 

Fido has implemented measures to avoid the unauthorized porting of our numbers, see here.

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Moderator
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Re: Unauthorized porting security is weak

Hey @haaronl

 

We take protecting our customers’ personal information very seriously, and as fraudsters evolve their tactics, we work with other carriers to strengthen our processes to prevent unauthorized porting.  Thanks for your suggestion though!



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Unauthorized porting security is weak

This answer is not helpful, and simply avoids dealing with a known problem. Please provide an option for "no porting" that remains in place until changed by the customer with a PIN or by a personal visit, with ID, to a FIDO store. 

You know that the current system is not working. 

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Re: Unauthorized porting security is weak

Hello @dnd047,

 

Fido has implemented measures to avoid the unauthorized porting of our numbers, see here.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Unauthorized porting security is weak

Thanks, this is helpful. 

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Re: Unauthorized porting security is weak

This is SIM swapping and its a completely different thing to porting.

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