Unable to send multimedia text

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I'm a Participant Level 1 Adam121
I'm a Participant Level 1

Unable to send multimedia text

Hi.

I have an LG G3 with Android 6 installed.

I have a Fido plan with unlimited multimedia text but no data plan.

I can send and receive text messages OK, but I cannot send or receive multimedia text messages.

I have searched the options on the phone but cannot find a way of sending mutlimedia text. I receive an error message: exclamation mark in a red triangle with the word "Retry' next to it.

Any ideas on how I can activate/start multimedia texting?

Thanks!

 

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MVP
MVP

Re: Unable to send multimedia text

Hello Adam121,

 

  Welcome to the community!

 

  Have you verified that the phone is using the proper APN and it includes the proper MMS settings? You can verify those settings here.

 

  Have you verified that your data is enabled? While you do not require a data plan in order to send/receive MMS, data does need to be enabled.

 

Hope this helps Smiley

 

Cheers



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