Unable to send Picture message in an international number

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I'm a Contributor Level 1 SachinS
I'm a Contributor Level 1

Unable to send Picture message in an international number

Hi there,

 

I have a plan which includes "Text: Unlimited Text, Picture and Video Messages from Canada to U.S. & Intl Mobile Numbers". However, I am not able to send any picture message to international numbers.

 

Can someone help to resolve this issue?

 

Thank you and Regards

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MVP
MVP

Re: Unable to send Picture message in an international number

Hello again,

 

  Thank you for the additional information.

 

  I'm curious if you're experiencing two separate issues...

 

  But first, to clarify:

 


@SachinS wrote:...

4. There is no issue with the format of the international number in which I have sent. The format is as suggested by you. I have also ensured the IDP of Nepal, where I am trying to send the message, is correct....


  The IDPs are the codes to get an International line from where you're making the call or sending messages. If you're making the call (sending messages) from Canada, you would need the IDP for Canada. You would only need the IDP for Nepal if you were making the call or sending messages from Nepal. That said, you can use the plus symbol (+) to replace the IDP codes. Judging by one of your replies above, it appears you are using the correct format.

 

  With android phones, the settings for MMS are within the APN profiles. However, with iPhones, the settings should be pushed to the phone by the network. Since you are able to send MMS to some local numbers, it appears as those settings are correct. There shouldn't be any separate MMS settings for individual phone numbers.

 

**edit** Also to clarify, the local picture messages which were received were in fact MMS, and not iMessages?**

 

  Were you at the same location when you were able to send MMS to local numbers as when you received the Not delivered message? With the messages which were not delivered, did you notice to which network the phone was connected and signal strength? Since the MMS is sent as data, it requires an adequate signal for data. I remember with my old phone -- which was not fully compatible with the networks -- I had to drive across town in order to get a strong enough signal to send/receive MMS. My location was perfectly fine for calls and SMS, but for MMS, I had to make the trek. Is it possible the area where you tried to send the non-delivered messages had weaker signal?

 

  Are you able to receive MMS sent from Nepal? Are your intended recipients able to send/receive MMS from within Nepal? It's possible some of the networks over there are set up differently. Some of the providers do not operate '3G' networks (see here and here). While in theory MMS can be sent via LTE, it's difficult to ascertain the status of their LTE networks.

 

Hope this helps :Smiley:

 

Cheers

 

 

 



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I'm a Contributor Level 1 SachinS
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Re: Unable to send Picture message in an international number

Dear @Cawtau,

 

Thank you for the elaborate reply. My takeaways:

1. I will check the APN setting in the Android mobile that my recipient is using.

2. Will check if my recipient can send/receive MMS in his network.

3. I would not be able to comment on the strength of the mobile network at my recipient's place. The network is usually 2G, per my understanding. 

 

Thank you again for your reply.

 

Warm regards,

 

Sachin 

 

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Re: Unable to send Picture message in an international number

Hello again,



@SachinS wrote:..

3. I would not be able to comment on the strength of the mobile network at my recipient's place. The network is usually 2G, per my understanding...


  I actually meant if you noticed the signal on your phone when you couldn't send the MMS to local numbers...

 

  If their network is usually 2G, that could be the reason they are not able to receive the MMS. Data transfer on the 2G network is rather slow.

 

Hope this helps :Smiley:

 

Cheers



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I'm a Contributor Level 1 SachinS
I'm a Contributor Level 1

Re: Unable to send Picture message in an international number

Dear @Cawtau,

 

I have been able to send picture messages to a few of the local Canadian mobile numbers. So there should not be an issue with my network.

 

I will, however, check if the issue could be at the end of the recipient.

 

Thank you again for your generosity shown in answering my doubt/problem.

 

Warm Regards,

 

Sachin

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Re: Unable to send Picture message in an international number

Hello again,

 

  I apologise if I wasn't clear earler. I understand you have been able to send some picture messages to a few Canadian mobile numbers. I was trying to determine a possible reason why some of your picture messages to Canadian mobile numbers failed to send. Cellular reception is not static. The connection to the networks is constantly being assessed for the best possible connections given a particular location and situation. Even the same location with different circumstances might cause a phone to connect to a different network (ie 2G, '3G', or LTE).

 

  I was just wondering if the reason some of your picture messages failed could have been a less than ideal connection.

 

  Again, just to verify, the messages you were able to send, did they send as MMS or iMessages?

 

Hope this helps :Smiley:

 

Cheers



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I'm a Contributor Level 1 SachinS
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Re: Unable to send Picture message in an international number

Hi @Cawtau,

 

No apologies, my friend. 

 

I understand the reason for the unsuccessful delivery has to be with the less than an ideal network connection. I second with your view on the occurrence of signal modulation even at the same place at different conditions. 

 

I was sending MMS and not iMessage.

 

Thank you for an enriching discussion on the topic.

 

Warm Regards,

 

Sachin

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