Unable to Upgrade Phone

[dd00]

Hi. I am unable to upgrade the phone online. It's giving me an error message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)

I just want to process everything online. I have been trying since last night, cleared the cookies, cache etc. Nothing. Grateful advice please. 

[FidoJo1]

Hey @dd00

That's definitively not ideal while doing an upgrade. 

Have you tried to use a different browser? 

We can help process the order for you. 

You can reach out here or we can send you a PM! 

Let us know what suits you best🙂