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Trying to understand my mobile bill

I'm a participant level 2
I'm a participant level 2

Hello ,

For some reason, FIDO has charged me for the " long distance internet calls" which were made using a third party mobile app. Why??

I am unable to reach a customer support executive on phone for almost 25 min to understand this !!! Its frustrating.. I dont think i pay to listen to FIDOs music!!

Is it possible to get them to call me ??? or provide me with an alternate helpdesk number 





Hello @s46srini and welcome to the Community.


We do have a page on that gives you instructions to better understand your bill. You can find that right here.


If you have any questions about the charges on your account, it will be necessary to talk to our customer service. You can find the ways to reach us here.


If it's best for you, we can also send you a PM here on the Community.