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Trying to contact live agent for account correction

I'm a participant level 1
I'm a participant level 1

I have a prepaid plan and when I phone in to have an account correction or update credit card I am unable to reach a live agent.  I keep getting a robot with set questions/directions that dont fit the need for assistance.  I have talked to chat line and they keep telling me how to reach live agent, but it doesnt work. How do I reach a live agent on a phone.



Hey @dn1969! Philippe here. I hope you're doing well. Smiley


Did you try to contact us during our hours of operation (see below):

  • Monday to Friday: 8 am to 9 pm (ET)
  • Saturday and Sunday: 9 am to 5 pm (ET)

Otherwise, you can get an agent by selecting 4 (for general info) and 4 again (speak to a representative) after the initial prompts.


I hope that helps!