Trade in cancellation

[VidhikaBansal]

Hi ,

 I upgrade my phone and trade in my old phn but now I am not satisfied with it and want to cancel it before 15 days . Can I get my trade in phn back ?

[Original_Lucy]

Hi @VidhikaBansal , sorry to hear that you're not happy with your new phone. Did you already send your phone in for the trade in? I believe that when you trade in a device that it goes to a 3rd party location to be reconditioned and resold. I don't know if you could get it back unless there is a hold on it until your satisfaction period is up. I would contact customer support HERE  as soon as possible to confirm that you can get your device back. Good luck and hope it works out for you 

[VidhikaBansal]

Thank you so much for your reply . Actually the case is I bought iphn 12 from the fido store on Nov 17 , they said that the financing would be $25+ tax + my original plan and trade in iphn XR for $200 from which they deduct $50 for store fees , $50 for activation fee , $72 for accessories and the next day I called them as I think i was charged extra and they said they give me $5 credit for 15 months and it turned out to be the financiing was $40.84 + tsx + my orginal plan . When I went to the store today to cancel the deal at 5:20 pm he said he mistaken and he is sorry he said for cancellation he needs to call service rep and they closed at 5 and said to me come tomorrow for cancellation and he will give me my old phn back . I am really frustrated, I am going again tomorrow but I have feeling that he will still delay my returning for some reason. From last 3 -4 days I am either calling them or customer service and I am tired . What should I do?

[Original_Lucy]

Good morning @VidhikaBansal , I hope that it works out for you today. If you still have a problem, please call in to Fido on your phone by calling *611 and speaking with a customer service representative. Hoping you get a resolution