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Time it takes to process a return

I'm a participant level 1
I'm a participant level 1

So on April 14th I ordered an iPhone XS from fido and shipped it back the day I got it never opened. Now it seems like it will be delivered back to Fido today, but I'm just wondering how long they will take to process the return since I'm nearing the deadline. 



Former Moderator
Former Moderator

Hello @gordonhwin


Thank you for your message. To answer your question, it can take a few business days for the return to be processed. It is the date we receive it that we use for the 15-day return policy. 


Hope this help, you'll see the change reflected in the coming days on your account. Smiley