I have to say that for the most part I have been a happy customer at Fido. This past December (2017) things just fell apart and I have lost faith. I am precariously close to just getting off the network all together.... Which is something I have only done with one other service provider in over 20years of having cellular service. I am likely, to a fault, a person that is a loyal customer to my own detriment.
One service I wish I could employ with Fido is that I tell them I need a call from them. I guess that may be the solution for me. I spent 4 attempts on hold for no less than 45min each time on 4 different days. Then when I start to look for an email address to where I can directly voice my issues... I have come to this location. I am not enjoying making my issue a public one... as I would respect a company to deal with an issue when eyes are not focussed in their direction by others. Just dealing with a customer one on one is where I feel you get to know that overall quality of service from a company. But here I am.
Over the last few months I have had service issues that culminated in Fido doing some sort or line reset... that seemed to fix the problem. Then in December the problems started happening again... though I had no idea I wasn't receiving messages again. I wanted to delete a couple services, which I need to talk to someone to do. And when I was informed of the 10gig plan I wanted to get that on my main line. That was when I realized I couldn't get through the support number. Sadly I am not often with enough time to do an online plea or live chat. So I make my calls that may require some time on hold while I am driving with work. That was when I did my hours on hold.
This is my last outcry for support. I would really appreciate a call back ASAP. I need to know I am going to be heard and some form of support is on it's way. Looking forward to some working resolution.
