Terrible service

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I'm a Participant Level 1
I'm a Participant Level 1

Terrible service

I am appalled that I have phoned in on numerous occasions and I am still unable to speak to a supervisor or anyone in a management position. Eventually I was directed to post something here. This mornings phone call took 45 minutes and ended with me being transfered to three departments and as it remains, I have not managed to escalate my complaint of poor service.

 

 

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Former Moderator
Former Moderator

Re: Terrible service

Hi @Phil8 & welcome to the Community!

 

I'm sorry to read of your experience. Sad This definitely isn't how we want our customers to be treated.

 

May I ask what happened for you to want to speak with a manager? I'll be more than happy to help out. Smiley



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