I have purchased a phone from fido with Brightstar device protection.
Unfortunately, I lost my phone and claimed it through the process. The claim was accepted after providing a number of documents to Brightstar. Just before a day from Delivery, They called me and said "We are now rejecting your claim" without any reason.
I asked for clarification and reasons but they keep on escalating my calls and hung up for days. After 60 days passed, they atleast told me It was a document that looks fake during their investigation, so they have rejected the claim.
Now how a valid document can look fake to them? The same document was accepted by Border Security Services a month ago from this incident. I also called the issuing party of document asking for detail, they said they never receive any call regarding the validity of that document.
I called Brightstar again stating that you never actually validated documents and just by looking at it, you denied it. They said this is how their system works, a clain rejected once will remain rejected.
Is there any injustice to this scenario and Do Brightstar have any clarification where I was ready to provide all supporting documents and documents issuers were ready to validate it? Why Brightstar doing things at its own will instead of without caring for customer satisfaction.
I would rate my experience with BrightStar as zero as they never answered my calls properly and in a satisfactory manner. They were not even ready to provide clarification to things.
