Terrible Customer Service and Ripping Customers Off

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I'm a Participant Level 2
I'm a Participant Level 2

Terrible Customer Service and Ripping Customers Off

For the last three months in a row, I have been charged additional fees on my bill. Each month, I spend over an hour speaking to a customer service representative who indicates that I agreed to certain services, when I did not. I do not recommend using FIDO ever. They have awful customer service and have wasted so much of my time trying to have bills adjusted to properly reflect my usage and my contract. I have been FIDO customer for over 15 years, and over hte past 5 years, the service and product has gone downhill exponentially.

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Re: Terrible Customer Service and Ripping Customers Off

Thanks for posting!

 

That's not at all the experience we want for our customers. We always want our billing to be fair and only services used / requested are billed for. We'd love the chance to take a look at this together Smiley 

 

I'll send you a PM, see you there!

 



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