To get things started quickly you can send a private message to @FidoSolutions and a moderator can assist you, just note while the moderators here can assist it might be faster to message customer service on social media or even do a live chat. Fido even have a number yo can call from out of the country. You can get those contact information here.
Also, to qualify for a temporary suspension you can not be in a contract, it's only for month-to-month account. It can only be added at the beginning of you billing cycle and it is $7/month.