Temporary Suspension

Temporary Suspension

Temporary Suspension

SOLVED
dmadhurya15
I'm a Participant Level 1

Temporary Suspension

I have been trying to get in touch with the Customer Service Agent through askjack, but unable to do so. I have to suspend my account as i am traveling outside Canada for a considerable period. I understand that the charges for Suspendion are $7 per month which i am ready to pay but i need to get the suspension done. Anybody who can help me here with the same.

Accepted Solution

Re: Temporary Suspension

Solved by Senior MVP Senior MVP

Hello Dmadhurya15,

 

 Welcome to the community!

 

  Fido does offer a temporary suspension for a reduced fee on eligible lines. Are you currently under contract? If so, do you have an older subsidised plan or one of the newer financed payment plans? Unfortunately, subsidised plans are not eligible for the temporary suspension as the cost of phones is incorporated into the plan cost. If you have a financed plan, you should note that the temporary suspension only applies to your services. You would still need to pay the monthly costs for financing the device.

 

  Unfortunately, there is no way to add the temporary suspension online. If you're eligible for the temporary suspension, you would need to contact customer service to have it set up. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Dmadhurya15,

 

 Welcome to the community!

 

  Fido does offer a temporary suspension for a reduced fee on eligible lines. Are you currently under contract? If so, do you have an older subsidised plan or one of the newer financed payment plans? Unfortunately, subsidised plans are not eligible for the temporary suspension as the cost of phones is incorporated into the plan cost. If you have a financed plan, you should note that the temporary suspension only applies to your services. You would still need to pay the monthly costs for financing the device.

 

  Unfortunately, there is no way to add the temporary suspension online. If you're eligible for the temporary suspension, you would need to contact customer service to have it set up. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers