Temporary Suspension of account

Temporary Suspension of account

Temporary Suspension of account

SOLVED
Ivy4
I'm a Participant Level 1

Temporary Suspension of account

Hello!

 

I have a month to month Fido plan and I will be leaving the country from January to March. What do I need to do to temporarily suspend my account? 

Accepted Solution

Re: Temporary Suspension of account

Solved by MVP MVP

Hello @Ivy4,

 

Since you have a month to month plan you can add the temporary suspension for the months you will be away, you will need to contact customer service to set it up. 

 

Temporary suspension can only be added at the beginning of you billing cycle and it is $7/month.

 

You can reach out to customer service through any of the available methods listed here.

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1 REPLY 1
KAPABLE-K
MVP

Hello @Ivy4,

 

Since you have a month to month plan you can add the temporary suspension for the months you will be away, you will need to contact customer service to set it up. 

 

Temporary suspension can only be added at the beginning of you billing cycle and it is $7/month.

 

You can reach out to customer service through any of the available methods listed here.