Telemarketing call?

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I'm a Participant Level 1 kimberlyhou
I'm a Participant Level 1

Telemarketing call?

Hi,

I've been receiving calls daily from the same number 1-844-277-6920. Sometimes 2-3 times a day for a week straight! When I answer, the caller hangs up. When I don't answer they leave voicemail where someone says hello? Then hangs up after. I have seen some posts saying this number is a scam pretending to be "Fido"? Is it Fido? How do I get it to stop?

 

 

Accepted Solution

Re: Telemarketing call?

Hey @A_Tang

 

Welcome to the Community! 

That number is our telemarketing team! Once you answer the call, you are redirected to a live rep!

If it triggers your voicemail, the automated system will kick-in and you might hear an incomplete message. 

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I'm a Participant Level 2 HkPolarBear
I'm a Participant Level 2

Re: Telemarketing call? 3 calls per day !

Give me a break. I have to concentrate on my work to make enough money to pay the monthly Fido bill.  

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Moderator
Moderator

Re: Telemarketing call?

Hey @HkPolarBear and thanks for reaching out.

 

I can definitely see the trouble this can bring you.

 

I confirmed the number and it's from us.

 

I'm sending you a PM now to get this looked into. Talk to you soon Smiley

 

 



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I'm a Participant Level 1 Tungx2
I'm a Participant Level 1

Re: Telemarketing call?

Yep, I got a call from this number just now.

 

There's background noise on the other side and i said hello. The other side hung up the phone within 2 secs.

 

It's obvious that the Reps from Fido are trying to bring the time per call down by hanging up without speaking to the customer. This helps their stats and they get better "performance" per call... Because their average call time per client is lowered...

 

Sneaky reps.

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Moderator
Moderator

Re: Telemarketing call?

Hey there @Tungx2

 

Welcome to the community :),

 

I assure that's not the kind of service we aim to provide. We'd also like to have a closer look at it with you , so I'll be sending a PM your way.

 

Talk to you soon!



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I'm a Participant Level 1 NB6
I'm a Participant Level 1

Re: Telemarketing call?

Hey,

 

I received a call from 844-277-6920 and was interested in the offer. asked the rep to call back but haven't heard back yet. tried reaching out to customer service but they had no idea about this number or the offer.

 

is there a way that i can contact the concerned team?

 

Thanks in advance!

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Moderator
Moderator

Re: Telemarketing call?

Hey @NB6

 

Welcome to the community Smiley

 

I'm sorry to learn you haven't received your callback.  I'll send you a PM so we can take a look into this together.

 

Talk to you soon!



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I'm a Participant Level 1 ssaini1
I'm a Participant Level 1

Re: Telemarketing call?

Hi ,

i just got a call from this number and i am intrested in the offer. trying to calling to number but not able to reach them. Can u arrange a call back again today. thanks

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Telemarketing call?

Hey @ssaini1

 

Welcome to the Community!

 

Sure thing, we'll send you a PM and we'll check this out.

 

Talk to you soon Smiley



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I'm a Participant Level 2 MissLissa83
I'm a Participant Level 2

Re: Telemarketing call?

I received a call from this number. The offer she gave me made me renew my contracts with Fido and order new phones, plus add another line. After the call I had a question so I called 611 and the rep said she has no idea who called me, there were no notes and those offered don’t exist.  So now I have no idea if I’ve upgraded my phones, who called me and apparently FIDO doesn’t either.  Frustrating to say the least. 

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Former Moderator FidoPamela
Former Moderator

Re: Telemarketing call?

Hey @MissLissa83

 

Welcome to the Community Smiley 

 

That's definitely not the kind of experience we want you to have. We will be happy to take a look at your account and see what happened there. 

 

I'll send you a PM here in just a moment. Chat soon! 



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