Talked with Rogers customer agent by Fido chat??

[tianchenli123]

Hi Team, 

Around 12:00, I talked with Fiod agent (not sure from fido/rogers) to ask is there special offer for me. After he/she realized I am loyalty customer, he/she told me he/she will transfer to me the loyalty program to check.Then I waited 1 hour to talk with one agent. But She told me she is from Rogers and cannot help me. Maybe the previous agent transfer was wrong. She will transfer me to Fido. Interesting! I wait another 1 hour. The new agent told me he/she from Rogers as well. Cannot help again! I have been transferred. I talked with the fourth agent. I told him I want to complain what I faced. He did not explain any. I just been transferred again. Now I see the message: "Your chat has been transferred. A support specialist will greet you as soon as one is available." For 3 hours, I keep seeing this msg. 

[tianchenli123]

I chat online web by Fido website! 

[FidoAnthonyZ]

Hey @tianchenli123,

Have you managed to speak to someone? You're welcome to contact us using the methods shown here. Besides Live chat, you can also contact us over social media and we'll be more than happy to help.

[FidoStephane]

Those are highly irregular wait times. At Fido, our wait times average 5 minutes. Also, we don't transfer our calls to Rogers, especially not by accident. 

Is it possible you called a different company? 

Our number is 1888 481 Fido (3436)