TWO days AFTER the Promo still unable to contact anyone at Fido

TWO days AFTER the Promo still unable to contact anyone at Fido

TWO days AFTER the Promo still unable to contact anyone at Fido

I'm a Participant Level 2

TWO days AFTER the Promo still unable to contact anyone at Fido

So it's been days after the mad promo rush that crippled client care. Tried every avenue to reach someone for support and is still either timing out on chat or getting the dreaded "Due to circumstance beyond our control we are unable to take your call right now" message on 611 and even on toll-free.

 

Sigh.

3 REPLIES 3
I'm a Participant Level 1

SAME. I am very frustrated. I recommend calling the US number. Smiley good luck

I'm a Participant Level 3

Three days for me already...good luck.

I'm a Contributor Level 1

Customer support doesnt exsist anymore I have been trying forever too and the wait time is a consistent 60 minutes to 3 hours and even if you wait they still dont answer.... they used to have a callback service for a single day and then that stopped...