Suspend one cell phone line which is associated with my account

Suspend one cell phone line which is associated with my account

Suspend one cell phone line which is associated with my account

SOLVED
Hossein1
I'm a Participant Level 2

Suspend one cell phone line which is associated with my account

Hi Fido,

I have two cell phone lines (BYOP) associated with my account. can I suppend one of them for couple of mounths?

 

Thanks

Accepted Solution

Re: Suspend one cell phone line which is associated with my account

Solved by I'm Qualified Level 1

Hi @Hossein1,

 

To qualify for a temporary suspension a few criteria need to be met.

 

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.

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2 REPLIES 2
NaliniR
I'm Qualified Level 1

Hi @Hossein1,

 

To qualify for a temporary suspension a few criteria need to be met.

 

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.

Hossein1
I'm a Participant Level 2

Thanks!