Suspend one cell phone line which is associated with my account

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I'm a Participant Level 2
I'm a Participant Level 2

Suspend one cell phone line which is associated with my account

Hi Fido,

I have two cell phone lines (BYOP) associated with my account. can I suppend one of them for couple of mounths?

 

Thanks

Accepted Solution

Re: Suspend one cell phone line which is associated with my account

Hi @Hossein1,

 

To qualify for a temporary suspension a few criteria need to be met.

 

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.

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Re: Suspend one cell phone line which is associated with my account

Hi @Hossein1,

 

To qualify for a temporary suspension a few criteria need to be met.

 

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Suspend one cell phone line which is associated with my account

Thanks!

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