Suspend one cell phone line which is associated with my account

[Hossein1]

Hi Fido,

I have two cell phone lines (BYOP) associated with my account. can I suppend one of them for couple of mounths?

Thanks

[Hossein1]

Hi @Hossein1,

To qualify for a temporary suspension a few criteria need to be met.

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.

[NaliniR · Accepted solution]

Hi @Hossein1,

To qualify for a temporary suspension a few criteria need to be met.

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.

[Hossein1]

Thanks!