Suspend my line for two months

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Suspend my line for two months

Urgent I need to suspend my line for two months and keep my number.

 

Regards,

Samuel

Flag this to a Moderator
Message 1 of 7
262 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1

Re: Suspend my line for two months

Hi, @smartstore

 

You will need to contact customer support to have the line temporarily suspended.

You can contact customer support through any of the available methods listed here. Alternatively, you can send a private message to @FidoSolutions here in the community and a moderator can help you.

 

A few things to note:

  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

 

Flag this to a Moderator
Message 2 of 7
244 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Suspend my line for two months

Sorry. I tried nothing works.

 

 

I need to suspend my line now!!!!!

 

 

Send me the correct link I do not want to call customer service It will charge me 10.00 CAN

 

 

 

Flag this to a Moderator
Message 3 of 7
235 Views
Highlighted

Re: Suspend my line for two months

Hello @smartstore,

 

The link provided above by @NaliniR  for all the different methods to contact customer service is correct.

 

The $10 fee only applies to transactions that can be done on select transactions available on Fido MyAccount self-serve. for a list of all the administrative charges see here.

 

  • Making a payment
  • Updating method of payment
  • Updated contact information (email, phone)
  • Resetting Voice Messaging password
  • Changing Name Display for Call Display
  • Changing billing address

A temporary suspension can only be done by a Fido representative so you will not be charged the $10 fee, feel free to contact them through any of the available methods listed in the link provided above.



Flag this to a Moderator
Message 4 of 7
229 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Suspend my line for two months

Too complex. I need to suspend my Number or may be I have to move to other company because they do not understand what I need

Flag this to a Moderator
Message 5 of 7
225 Views
Highlighted

Re: Suspend my line for two months

Hello, again @smartstore,

 

This is a community forum while it is moderated by Fido employees it is intended for users to help each other. Since what you need is account related and you are not willing to reach out to customer service I don't see how Fido can help you.



Flag this to a Moderator
Message 6 of 7
223 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Suspend my line for two months

BAD BAD service

Flag this to a Moderator
Message 7 of 7
221 Views