Suspend my Account

[aero19]

Hi I am outside Canada and I have an agreement Plan with Fido. I am paying for both device and Internet/calls? How can I suspend my service from overseas to avoid paying the whole amount and how much will it cost?

Even I want to pay for the device.

Thank you.

[aero19]

Hello @aero19,

Welcome to the Fido community!

You will need to contact customer support to have the line temporarily suspended.

• You need to have been with Fido for a minimum of one month and must not be in a contract.
• The suspension and the monthly suspension fees ($7 month) will take effect on the last day of your current billing cycle.
• You will have to pay for it up-front unless you have a pre-authorized payment setup.
• If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

You can contact customer service even from outside of the country through any of the available methods listed here.

[KAPABLE-K · Accepted solution]

Hello @aero19,

Welcome to the Fido community!

You will need to contact customer support to have the line temporarily suspended.

• You need to have been with Fido for a minimum of one month and must not be in a contract.
• The suspension and the monthly suspension fees ($7 month) will take effect on the last day of your current billing cycle.
• You will have to pay for it up-front unless you have a pre-authorized payment setup.
• If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

You can contact customer service even from outside of the country through any of the available methods listed here.