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Sis only•••credit device

Kayla12S
I'm a participant level 1
I'm a participant level 1

I returned an iPhone 15 back to Rodgers/Fido on December 11 and Agent signed for it and I got charged the device service fee and now my phone is not working

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Kayla12S,

 

  Welcome to the community!

 

  Apologies, but I'm not quite sure I understand your situation. Could you please elaborate on your concern? I assume the phone to which you refer is your old device? When you returned the iPhone 15, had you used it with an eSIM? If you did, you would likely need to obtain a new SIM card or eSIM for your old device as the one it was using would no longer be active.

 

Hope this helps 😀

 

Cheers