This is a very specific concern and I'm looking for very specific answers.
Please answer only if you have experience with Prepaid plans.
-I am a FIDO Prepaid customer
-I use the 30¢ Anytime plan: this is a BY-THE-MINUTE plan, with 30¢/minute, any time of day
-On January 1st, 2013, the start of my billing cycle, I put $10 on my account and turn off my phone.
I don't touch my phone until February 1st, 2013. What is going to happen on my account? How much money will I have left?
I don't touch my phone until December 1st, 2013. What is going to happen on my account? How much money will I have left?
Solved! Go to Solution.
Thanks FidoJudhy for that great reply. So basically, there are several basic rules that apply to pre-paid phone numbers, as far as inactivity is concerned:
- every 30 days, balance expires and needs replenishing (unless one uses a $100 refill)
- it takes 6 months of inactivity for phone service to be "partially deactivated" - but with the possibility of re-activating the phone number within another 6 months, after which, the service and number is fully cancelled)
One more question:
If, on February 1st, 2013, I switch my phone ON but I fail to refill my account, what actuallly happens with my phone service between February 1st, 2013 and June 30th, 2013? I won't be able to use it, because it will have had $0 balance, right? But I'll be able to refill it at any time, if I choose to make calls, right?
Can you take a look at the following scenarios and check if I got them right? I'm mainly interested in B:
A: Month 1: refill
B: Months 2-6: if no refill, previous money is lost; with $0 balance, no calls in or out, until refilled; line is refillable at any time, no need to contact FIDO
C: Months 6-12: if no refill, line is partically deactivated; one needs to call FIDO, to re-activate line, to refill account, to use the line
D: Month 13: line is fully cancelled, number is lost
In the scenario "Months 6-12: if no refill, line is partically deactivated; one needs to call FIDO, to re-activate line, to refill account, to use the line" is there charge to reactivate the line/phone number?
kaletogo, to answer your question, no, I don't think there is a charge to "revive" an account after 6+ months of inactivity (up to 11 months). I'm 99% sure that all you have to do is add regular credit, let's say $10, but you have to call fido to do that.