Setup Service Fee Isn't Waived

Setup Service Fee Isn't Waived

Setup Service Fee Isn't Waived

I'm a Participant Level 1

Setup Service Fee Isn't Waived

 

Hi there,

 

I'm a new user to Fido and signed up for the $55/month 8 GB ($45 with BF deal). After setting it up with the representative, I was told that the setup service fee would be waived as I attempted to purchase it online in the first place and got forwarded to the live chat for more info.

 

I have a received an e-mail saying that I will be billed the $45 setup fee. Can this situation be looked at?

 

Thanks.

 
Edit: Just talked to a live agent and got the fee waived as the agent could verify from the past conversation.
 
 
 
1 REPLY 1
Moderator

Hey @yalinky

 

We're happy everything's resolved!