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Service interruption today in the Toronto Area

coat-canister
I'm a Participant Level 1
I'm a Participant Level 1

Today at 10:20am EST the phone just dropped to SOS for almost 10 minutes.  No amount of reboots helped.  I tried contacting Fido about this but since there is no record of an outage on Fido's end, it's recorded as an account specific issue.  That's kind of strange considering the 500 other reports here: 

 

https://downdetector.ca/status/fido/

 

Is there really no record of the outage on Fido's end today?  I thought this would be a little more proactive after the events of July 8, 2022.  There is also no apology or credit as a result since it's not an outage.

1 REPLY 1

FidoAnthony
Moderator
Moderator

Hey @coat-canister,

 

We'll be happy to take another look at your account with you.

 

 There are several ways to reach customer service:

 

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on Fido.ca

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).

 

Hope to talk to you soon.