Hello Store Manager of Fido Upper Canada Mall.
17600 Yonge St, Unit B13B, Newmarket, ON L3Y4Z1.
1) Your Store employee made a serious mistake by not adding Add on - 1000 Long Distance Minutes when I completed my 2 Smart Phone upgrade. I was charged $308.60 in April Bill.
2) I requested a Phone call last week + I have been calling Fido Customer Service and Your Store regularly to resolve this issue however I have not received a Phone call from you.
3) Please check my previous bill before making the Upgrade I had the Add On service.
4) Fido Store Manager Please call me when you are working next shift.
5) Incase I don't get this Resolved I will be complaining to the Ombudsman of Telecom Services and how a Fido Employee error cost me $308 to a FrontLine Medical Professional.
I am sure you don't want this negative publicity for a clear Fido Employee Error.
