Scam calls. Is Fido has no protection on the data??

Reply
Highlighted
I'm a Participant Level 3 Irinac
I'm a Participant Level 3

Scam calls. Is Fido has no protection on the data??

Hello Fido.

 

Today I have been called three times from the numbers as follow: 

+248 9999 68,

+248 9999 25,

+248 9999 37. 

Caller ID shows name "Seychelles". I checked those number online and on website WhoCallsMe.com they are posted by many people today. I accidently answer one call, never called back to, and blocked all three numbers.

My question is there are a lot of people affected by this scam today, hoppefully most people understood that it's a type of scam. but anyway, most affected numbers are registered with Fido or Rogers (which is the same company basically). You have all users' data, and you must protect this data. Then how it happened than in one day so many people were called from the same numbers?? Don't tell me that the scammers use computer generated numbers, because most of the affected people were from Toronto Area. I've been living in Alberta for two years. but kept my Ontario number, so basically my information is registered in Ontario. 

I do need real answers!!!! What kind of steps are you going to make to protect my personal information?? 

Probably about two weeks ago I received another call from +1 (867) 992-0248, it was recorded message from CRA (which I'm fully aware is a scam) with a treat to arrest me if I won't call them immidiatly. I blocked this number too. 

Anyway, to block numbers it's not a solution to this, data protection is. And it feels that all personal information is leaking from Fido to the hands of scamers.

I do request to contact me and explain what is going on not in general term but with a technical solution!!!

Accepted Solution

Re: Scam calls. Is Fido has no protection on the data??

Hey @Irinac,

 

Welcome to the Community!

 

I completely understand that receiving those types of calls is not pleasant at all and can be a great irritant and I assure you that we take this very seriously.

 

You can also rest assured that we have nothing to do with these kinds of calls and don’t support them in any way.  Unfortunately, there isn’t anything we can do to stop these companies from contacting you because there are no laws stopping them from doing so. But we do everything we can to lower their chances of getting in touch with you.

 

We use sophisticated anti-spam software in our network to protect you from spammers. The software has advanced threat detection algorithms to constantly hunt for and identify suspicious activity. We also have a dedicated team who monitors and detect for mobile messaging threats and creates configurations to block current/new issues in real-time.

 

We try our best to stop these kinds of activities, however, as much as we try, we can't stop them all!

 

Most importantly, we would never sell or share any of our customers' personal information, including phone numbers, as your privacy and security stays one of our top priorities!

 

Avoid picking up those calls as much as possible and make sure to block the unwanted calls by blocking the caller's number. 

 

I also recommend reporting the incident to the Canadian Anti-Fraud Centre:

 

Their site provides a large amount of information on known scams.

 

You can check it out for more details.

 

 

View solution in context
Flag this to a Moderator
Message 1 of 34
11,318 Views
Highlighted
Senior MVP Senior MVP
Senior MVP

Re: Scam calls. Is Fido has no protection on the data??

Hello Klc7,

 

  Welcome to the community!

 

  Thanks for the information!  That is certainly not the usual type of SCAM calls we have seen on here.

 

Thanks for posting Smiley

 

Cheers


Flag this to a Moderator
Message 21 of 34
1,917 Views
Highlighted
I'm a Participant Level 1 Bethlehem
I'm a Participant Level 1

Re: Scam calls. Is Fido has no protection on the data??

I keep getting daily phone calls most of the times more than once daily; when I answer a message in Chinese prompts then I close my phone and block the number.

 I get the same voice from a different number since I blocked the previous one.

 It is so annoying to keep getting those phone calls several times on daily basis.

I also get spam phone calls from “revenue Canada “ I since I kept blocking those phone calls it’s not as annoying as that Chinese answering machine.

 I feel I am getting harassed big time.

please help!!!!!!!

Flag this to a Moderator
Message 22 of 34
1,887 Views
Highlighted
Moderator
Moderator

Re: Scam calls. Is Fido has no protection on the data??

Hey @Bethlehem

 

I moved your post to this thread as it deals with a similar topic! 

 

Check out the accepted solution for some tips and tricks! 



Flag this to a Moderator
Message 23 of 34
1,857 Views
Highlighted
I'm a Participant Level 1 CellUser211
I'm a Participant Level 1

Re: Scam calls. Is Fido has no protection on the data??

For months, I have been getting 2-5 calls daily from a Chinese pre-recorded voice that apparently tells me that I owe the CRA money and I'll be arrested. While I obviously know these aren't genuine, I continue to run into the problem of having a full voicemail (3 messages) by the end of my work day. When real people try to call me while I'm busy, they are not able to leave a voicemail.

 

What is Fido doing about the bombardment of pre-recorded calls? The phone number changes every single time I block the previous one and I have no idea how I can stop this from happening. This is harassment and I know Fido isn't the only phone company with users who are experiencing this problem. 

Flag this to a Moderator
Message 24 of 34
1,623 Views
Highlighted
Moderator
Moderator

Re: Scam calls. Is Fido has no protection on the data??

Hey @CellUser211,

 

I've moved your post to this thread as you'll find the answer to your concerns in the solution.

 

Hope this helps!

 

 

 



Flag this to a Moderator
Message 25 of 34
1,597 Views
Highlighted
I'm a Participant Level 1 00A
I'm a Participant Level 1

Re: Scam calls. Is Fido has no protection on the data??

When will Fido implement STIR/SHAKEN protections for its customers against spammers, robocalls and phone number spoofing?

Flag this to a Moderator
Message 26 of 34
1,514 Views
Highlighted
Moderator
Moderator

Re: Scam calls. Is Fido has no protection on the data??

.Hey @00A

 

I have moved your post in this thread as it deals with the same topic. You'll find all the informations regarding the subject in this thread.

 

That said, we thank you for the recommendation.

 



Flag this to a Moderator
Message 27 of 34
1,500 Views
Highlighted
I'm a Participant Level 1 sylvain29
I'm a Participant Level 1

Re: Scam calls. Is Fido has no protection on the data??

Hi,

 

I have the same issue.

 

To make it short, i opened my fido account in Vancouver and i got fake calls after few months with a voice mail of a chinese voice with always a different number. It kind of stopped after few months.

When i moved to Montreal i change my number to a local one with the same phone plan at fido and it restarted again with nearly daily phone call with the same voice mail. It then switched to scam call about my taxes during the taxes period and then stopped.

Last week i change my phone plan to another one still at fido with the same phone number from Montreal and now i get about 3-4 calls every single day with a robotic voice about my taxes and that i can get arrested.

 

3 weeks ago i even received a text message from a fake fido number about a reimbursement from Fido i could get and for that, i had to do it by interac and enter my account information.

 

I am from France and in about 10 yrs of using a cell phone i never got any scam and since I am in Canada (2 yrs and a half) i get scams all the time like i described above.

 

How the hell this can happen so often and everytime i make a change at Fido? My girlfriend has the same problem and she is with FIdo too.

 

I keep blocking those numbers but they are different all the time so please Fido do something to stop this as it isn't normal to get so much scam in such a short time...

Flag this to a Moderator
Message 28 of 34
902 Views
Highlighted
I'm a Participant Level 2 Rick_A
I'm a Participant Level 2

Re: Scam calls. Is Fido has no protection on the data??

I have been getting this type of call many times a day for the last two weeks. It is extremely annoying. The same recording claiming being from Service Canada threatening to imprision me and yadayada...

I can block all the numbers but they rarely use the same one. 

I'm not answering any call anymore. They go to the voicemail and saturate my three slots every day. I have to call and delete them as soon as I can, cause I don't want to lose a real message.

I'm currently traveling. Will the voicemail calls result in roaming charges?

Please help stopping these annoying calls!

Thanks!

Flag this to a Moderator
Message 29 of 34
733 Views
Highlighted
Moderator
Moderator

Re: Scam calls. Is Fido has no protection on the data??

Hey @Rick_A

 

We're doing everything we can on our end to limit these calls I assure you.

 

The calls will not trigger roaming charges, as long as you don't answer them or call your voicemail directly from your device to retrieve those voicemails you're good to go. 

 

Hope this helps! 



Flag this to a Moderator
Message 30 of 34
689 Views