Retentions failed, time to move my line(s) from fido.

Retentions failed, time to move my line(s) from fido.

Retentions failed, time to move my line(s) from fido.

I'm a Participant Level 1

Retentions failed, time to move my line(s) from fido.

After reviewing the one retention option I was offered, I've decided its time to pull my services from Fido since 2005/04'. Currently freedom has "in market" plans better than the retention offer(s), and after reviewing their policies, costs of phones etc, its more economical sense to switch.  

Having said, what's the procedure to move phone numbers over to other providers? I've called 611 to place a 30-day notice of disconnection on my account today, as I was taken back by the lack of retention given for subsidy vs non-subsidy plans on my account.

Any help would be appreciated.

 

***Edited to add labels***

2 REPLIES 2
Moderator

Hey @disconnection!

 

Welcome to the community Smiley

 

We would really hate to see you go and we'd love to check out some options with you!


I'm sending you a PM so we can review your account.

 

See you there!



Hello @disconnection,

 

Welcome to the community!

 

When you activate your line with Freedom just tell them you would like to port your number over and they will do it. Once done it will automatically cancel your Fido line. 

 

You must keep your current number that you want to port active.