Request for $70 set up to be waive

[RAFAEL0513]

I have 6 accounts under my name a total of 7 accounts, been a customer for 5 years, asking to waive the $70 set up fee but they cannot. Agent name Mel just woke up and useless. Rather pay other provider than Fido, 7 accounts will be switching. Have a good day

[Cawtau]

Hello RAFAEL0513,

  Welcome to the community!

  I understand you may not have received the answer you wanted from customer service, however, it is generally not helpful to insult the people trying to help you.

  You should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to address your matter. If you wished to discuss your matter, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. 

  That said, I also understand you are considering switching to another provider as a result of your experience. However, it is likely the other providers will also have similar activation or set-up fees.

Hope this helps 😀

Cheers