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Removing phone line from an account

Val85
I'm a Participant Level 1
I'm a Participant Level 1

I have a tablet that the plan will be up in a few days I was wondering if I can take it off my account online or if I’d have to get another person to do so?

3 REPLIES 3

FidoNick
Former Moderator
Former Moderator

Great question @Val85! Smiley

 

You can definitely remove your tablet line if you'd like; it does have to be done by us though.

 

To do so please reach out via one of these methods. If you prefer, we can always send you a PM here on the Community, just let us know.

 

 



Sunni19
I'm a Participant Level 1
I'm a Participant Level 1

I would like to remove a line on my phone plan. I had my original Ontario number and added a second line with a new number when I moved to another province. I no longer need my Ontario number and would like to canx that original number and keep the number of my new province. Do I have to call in to change this? Is there a charge to talk to a human to get this taken care of?

Hey @Sunni19

 

Removing a line from your account requires the assistance of a humanSmiley

 

Take a look at the accepted solution to find out how to reach us to get this done.

 

We can also send you a PM here to help.

 

Let us know!