Received a code for a phone plan from a Fido customer representative.

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I'm a Participant Level 2
I'm a Participant Level 2

Received a code for a phone plan from a Fido customer representative.

Hello, I negotiated a plan with a customer respresentative and was just wondering where exactly do I need to enter the code? 

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Re: Received a code for a phone plan from a Fido customer representative.

Hey @Jag313


Welcome to the Community!

 

What kind of code? Is it related to an offer that was made to you?

 

If yes, you can contact us so we have a look at this



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Received a code for a phone plan from a Fido customer representative.

So I went on livechat and apparently the code was rejected because it has been over a week since I received the code. The reason I didn't use it right away was because I needed to wait slightly over 1 week before my tab dropped down to 0. Is there anything that can be done about this?

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Re: Received a code for a phone plan from a Fido customer representative.

We'll have to take a closer look at your account @Jag313 to see what exactly happened, as it seems to be a renewal offer.

 

I'll send you a PM so we can check it out, see you there!

 



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