Raised the price on Fido Roam

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Raised the price on Fido Roam

I just got an email saying "

GREAT NEWS!
 
YOUR FIDO PLAN NOW GETS YOU FIDO ROAMTM

The price list was also attached. 

First, I already had Fido Roam. Second, raising the price of Fido Roam is NOT great news. Was this supposed inform me of the price increase? Because if it was, it's not very clear.  I was just charged $6 last month in the US and had to check my bill to make sure that this was price increase email.  

 

There's lots to love with Fido Roam
 
  $7/day in the U.S.
 
  $12/day internationally
 
  No activation required. Just use your phone like you usually do.
 
  Available in over 125 destinations
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Re: Raised the price on Fido Roam

Hey @gchong

 

Welcome to the Community!

 

We have sent an email information to all our impacted customers who had Fido roam or will now have it seeing that we have made some changes to it.

 

Since, our customers love Fido Roam and are using more data than ever while travelling abroad, it will help balance the increased costs associated with offering the service while remaining competitive in the market. 

 

We made this change in compliance with the terms and conditions that were agreed to upon taking our service. 

 

Thank you for the feedback though, it always encourages us to improve the service we provide.

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Re: Raised the price on Fido Roam

Hey @gchong

 

Welcome to the Community!

 

We have sent an email information to all our impacted customers who had Fido roam or will now have it seeing that we have made some changes to it.

 

Since, our customers love Fido Roam and are using more data than ever while travelling abroad, it will help balance the increased costs associated with offering the service while remaining competitive in the market. 

 

We made this change in compliance with the terms and conditions that were agreed to upon taking our service. 

 

Thank you for the feedback though, it always encourages us to improve the service we provide.



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