REMOVED ADDITIONAL LINE DISCOUNT FOR NO REASON

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I'm a Participant Level 1 sdggewag
I'm a Participant Level 1

REMOVED ADDITIONAL LINE DISCOUNT FOR NO REASON

I have been with Fido since 2014

I just found out my additional discount has expired

None of the lines under my account changed their plans

Fido gave a notice from last month bill statement on page 5, ON PAGE 5.who reads bill statement unless dollar amount is different

I am very confused and disappointed

 

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Re: REMOVED ADDITIONAL LINE DISCOUNT FOR NO REASON

Hey @sdggewag,

 

Thank you so much for your loyalty with us, we really appreciate it!

 

I can understand the change may not be pleasing and we try not to increase the price of our products and services. However, we often review our discount policies and adjust the pricing so we can continue investing in our services and network.

 

Your discount was active for more than 24 months as well. Having said that, our month-to-month basis plans are subject to change. We do provide 30 days' notice before making these changes to your services.

 

You can also take a look at our terms of service on fido.ca/terms.

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Re: REMOVED ADDITIONAL LINE DISCOUNT FOR NO REASON

Hey @sdggewag,

 

Thank you so much for your loyalty with us, we really appreciate it!

 

I can understand the change may not be pleasing and we try not to increase the price of our products and services. However, we often review our discount policies and adjust the pricing so we can continue investing in our services and network.

 

Your discount was active for more than 24 months as well. Having said that, our month-to-month basis plans are subject to change. We do provide 30 days' notice before making these changes to your services.

 

You can also take a look at our terms of service on fido.ca/terms.



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